Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will  get full refund. We cannot cancel the order if the product is already shipped. 

Time limit: within 1 day after payment of order

Return & Exchange Policy
-Purchase can be returned or exchanged within 14 days from the delivered date in the event of damaged products or defects.

-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.


Items that do not meet these criteria will not be considered for return.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us refund@psytonenails.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.